Delete your Situ account
Request deletion of your Situ account and associated personal data without signing in or reinstalling the app.
Request deletion by emailSend your request
Include the email address or username of the account and whether you use Situ as a family, caregiver or team member. Do not send passwords or verification codes. We will verify account ownership before deleting data. Tell us if you no longer have access to your account email.
From the app
Family accounts can also use Settings → Delete account. Open bookings must be cancelled or completed first. If you cannot do this, explain it in your email so the team can help.
Account and data
The request covers your account and associated profile, contact, care, message, photo and location data. The team will confirm the deletion and explain any information that must be retained. If you have linked accounts, specify which account you want deleted.
Records that may be retained
Booking, payment and tax records, and records needed for safety incidents or legal claims, may be retained under the privacy policy. Deleting an account does not erase all of these records immediately. Ask the team which records and retention periods apply to your request.